FAQ

 

Delivery Time

Please allow approximately 5-10 working days from the date of ordering (Monday to Friday). Items are not shipped out on Bank Holidays. International deliveries may exceed this period, please allow up to 14 working days from the date of ordering.

PLEASE ALLOW 14 BUSINESS DAYS BEFORE CONTACTING US ABOUT AN ORDER STATUS.
You must only contact us via email: [email protected]

Delivery Information
Please note: once an order has been placed, we can not change any details of your order, such as the following:

  •  The product purchased.
  •  The size of the item.
  • The shipping address.
  • Adding or subtracting any items to your order.
  • The shipping method, or time of delivery.

What forms of payment do you accept?
We gladly accept Visa, MasterCard, American Express, Discover, or regular account payments all through PayPal.


How secure is this store?
This store uses PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available). For more information on SSL please refer to wikipedia [http://en.wikipedia.org/wiki/Transport_Layer_Security]


The BASKET
When someone adds an item to their cart the system will temporarily remove that number of stock from our database (for up to 30 minutes), this can mean from time-to-time and especially in busy periods; the item you want may become unavailable.


What to do when you can't purchase an item?
If a person is holding the last garment in there basket, the web-store will refuse to serve you with that item until -

  1. The item 'times-out' from that persons basket (30 minutes of inactivity).
  2. The person removes it from their basket. Failing this, a restock to the item may be applied.

Returns Policy
We are happy to exchange any merchandise within 21 days, in light of the following situations:

  1. We have posted the wrong item.
  2.  The item received is damaged on arrival.
  3. You have ordered the wrong size.

Please note: for size exchanges; a £5.45 charge for postage will be required.


Enquiries
Wholesale enquiries
If you are a retailer/e-tailer within the UK and are interested in stocking hypnotic products. Please e-mail: [email protected]